Refund policy

RETURNS & REFUNDS POLICY

Each print is made to order with the utmost care and attention. We stand behind the quality of our artworks and want you to feel confident in your purchase.

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RETURNS

As all our prints are custom-made, we do not accept returns for change of mind. We encourage collectors to carefully review sizing, framing, and edition details before placing an order.

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DAMAGES & ISSUES

If your artwork arrives damaged or defective, please contact us within 14 days of delivery at info@studiodelank.comwith your order number and clear photos of the issue.

We will assess the situation and, depending on the circumstances, offer either a replacement or a refund.

Important: Please do not discard the original packaging until the issue has been resolved, as we may require the item to be returned.

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REFUNDS

Refunds are only issued in cases where a damaged or defective item cannot be replaced.

To initiate a refund:

STEP 1 – EMAIL US
Contact info@studiodelank.com within 14 days of receiving your order.
Include:

• Your full name

• Order number

• A brief description of the issue

• Clear photographs (if the item is damaged or incorrect)

 

STEP 2 – REVIEW
Our team will review your request within 2–3 business days and reply with next steps.

STEP 3 – RESOLUTION
If your refund is approved, it will be processed to your original payment method.
Please allow up to 10 business days for the funds to appear, depending on your bank.

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CANCELLATIONS

Orders may be cancelled within 24 hours of purchase. After this period, production begins and cancellations cannot be guaranteed.